Occasional BSOD usually after sleep mode

Monday, October 28, 2019

 
Bleeping Computer
 
Hi. . .

You've had 18 BSODs since 30 August 2019 - just under 2 months now.

I firmly believe the cause to be a faulty hard drive.  I'm just not sure which drive is the problem though. Windows and Windbg won't tell us that. We're lucky it even told us about the disk.

BSOD kernel memory dumps were invented to assist software programmers/coders in debugging their code; not for the purpose of identifying failing hardware - with the exception of one piece of hardware - hard drives. Windows is capable of detecting I/O errors and therefore can detect a failing hard drive.

Several of your BSODs contain this "Probably caused by:" statement - 
Probably caused by : hardware_disk

Others included this failure bucket ID -
FAILURE_BUCKET_ID:  X64_0xF4_csrss.exe_BUGCHECK_CRITICAL_PROCESS_8585060_IMAGE_hardware_disk

I can't highlight inside a codebox here, but as you read the line you'll notice an "F4" (referring to bugcgeck 0xf4) plus at the end - "hardware_disk"

Your BSOD bugchecks (STOP errors) include -
0xf4 - Critical Object Termination - a process (an app or program) suddenly, without warning or prompting, simply died (terminated). This is well known to me as an indicator of a faulty hard drive

0x7a - Kernel Data Inpage Error -  indicates that the requested page of kernel data from the paging file could not be read into memory -- again, Windows is telling us that the hard drive had a problem here while trying to read data from it and loading it into RAM

The system reports in the zip file that you provided (thank you, by the way) indicate that you have 2 hard drives. One SSD and one HDD.
SSD = Samsung SSD 850 PRO 256 GB ATA Device
HDD = 500 GB WDC WD5002AALX-00J37A0 ATA Device
First thing to do is to check for a firmware update for your SSD. Outdated firmware can cause the SSD to fail.


If you do find a firmware update, update it and test the system for a few days and see if the BSODs continue.

If so, or if no firmware update, run SeaTools for DOS, LONG test - on BOTH drives.


This version of SeaTools runs under DOS OS, so Windows does not load, so there will definitely be no BSODs during these tests.

Check for the firmware update; run the SeaTools tests on both drives. One of them is failing.

Regards. . .

jcgriff2

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